Frequently Asked Questions

What is microchip registration?: Microchip registration ensures your pet’s microchip is linked to your contact details in a universal database, making it easier for vets and shelters to reunite you with your pet.
How long does it take to register?: Our quick and easy registration process takes less than 3 minutes. Simply provide your pet’s microchip number and your contact information.
Do I need to renew my registration?: If you choose the yearly plan, you’ll need to renew annually. However, the lifetime plan covers your pet’s registration for life.
Can I register any brand of microchip?: Yes! Our universal registry accepts all microchip brands, so you can protect your pet no matter the microchip they have.
What if I move or change my contact info?: You can log in to your account at any time to update your contact details, ensuring you’re always reachable if your pet is found.
How do I know my pet’s data is secure?: We use encrypted transactions and secure storage to ensure your pet’s data is safe with us at all times.

Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.